ABERFELDY MOTOR SERVICES - OUR TRADING CHARTER WITH YOU

JP Stewart trading as Aberfeldy Motor Services of
Burnside Garage, Aberfeldy, PH15 2DD (“we”, “us”
and “our”)


1- FINANCIAL PROTECTION
Your contract is with Aberfeldy Motor Services. Our
Trading Charter and Booking Conditions set out clearly
and simply the responsibility we have to you and in
turn, you have with us, when a contract is made. When
you book a holiday with us, which doesn’t include a
flight, the money you pay us for the booking will be
protected by the Bonded Coach Holidays Group of the
Confederation of Passenger Transport UK Ltd, this is
a Government approved consumer protection scheme.
Please see the BCH Consumer Guarantee at www.bchuk.
org. There is no financial protection if you purchase
just transport or accommodation-only from us.


2- BOOKING AND PAYMENT
When a booking is made, the ‘lead name’ on the
booking guarantees that he or she is 18 or over and
has the authority and accepts on behalf of the party
the terms of these booking conditions and pays the
deposit indicated in the brochure. After we receive
your booking and all appropriate payments, if the
arrangements you wish to book are available, we
will send you a confirmation invoice within 14 days. A
binding agreement will come into existence between
us when we dispatch this invoice to the ‘lead name’.
Please check the confirmation carefully to ensure all
the information is correct. This contract is governed by
English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be
subject to a supplementary charge and these will be
shown in the brochure. You can book by paying a
deposit for each person named on the booking but our
commitment is always conditional upon the balance
being paid as below;
Deposit £50.00 per person
The balance of the price of your holiday must be paid
at least 4 weeks before your departure. If you book
within our balance due period, you will need to pay the
total holiday cost at the time of booking. If the balance
is not paid in time we reserve the right to cancel your
holiday, retain your deposit, and apply the cancellation
charges set out in the paragraph below. The date of
cancellation will normally be the date we receive your
written confirmation that you intend to cancel or 15
days after the balance due date, whichever comes
first.
Where optional items are purchased as part of the
holiday, these are payable on the balance due date
except where items, such as theatre tickets, have
been specifically purchased for you. In this case the
cost may be payable at a separate date notified to you
and will not normally be refunded unless we obtain a
refund from the supplier we use.


3-BROCHURE ACCURACY
Although Aberfeldy Motor Services make every effort
to ensure the accuracy of the brochure information
and pricing, regrettably errors do sometimes occur.
You must therefore ensure you check the price and
all other details of your holiday with us at the time
of booking and when you receive our confirmation
invoice


4- OUR PRICING POLICY
Aberfeldy Motor Services endeavour to ensure that
the most up to date and correct prices are shown in
our brochure. Occasionally, an incorrect price may be
shown, due to an error. When we become aware of
any such error, we will endeavour to notify you at the
time of booking (if we are then aware of the mistake)
or as soon as reasonably possible. We reserve the
right to cancel the booking if you do not wish to accept
the price which is applicable to the holiday. Local
Authorities in many towns and cities throughout
Europe have introduced new tourist taxes which
must be paid directly to the hotel by all guests in
person. These taxes are not included in our prices
but we will notify you when applicable.
Holiday prices include all travel, hotel accommodation
and meals as specified in the holiday description
and VAT payable in the UK where applicable. The
price of the holiday will not be subjected to any
surcharges except those arising from exchange rate
changes, transportation including the price of fuel,
air & ferry operator fares and tolls, embarkation or
disembarkation fees at terminals, duties and taxes
(including the rate of VAT). Even in these cases we
will absorb the cost equivalent to the cost of first 2%
of the holiday price. Amounts more than this plus £1
administration fee and Travel Agents commission will
be surcharged to you. If this means the total cost of
the holiday increases by more than 10% then you are
entitled to cancel your holiday and receive a full refund
of all monies paid except any insurance premium
and amendment charges. If you exercise the right to
cancel we must receive written notice within 14 days
of the date of the surcharge invoice. The currency
exchange rate used in the holiday costings are based
on rates as at 16/11/2017.


5- CHILDREN’S REDUCTION (OPTIONAL)
On all centred packages a 33% reduction is available
for children aged between 5 and 12 when the child
shares a room with two full fare paying passengers.


6- IF YOU CHANGE YOUR BOOKING
If, after our confirmation has been issued, you wish to
change to another of our holidays or change departure
date, we will do our utmost to make the changes, but
we cannot guarantee to do so. However, notification
must be received in writing at our offices from the
person who signed the booking form, at least 2 weeks
before departures. This must be accompanied by a
payment of £5 to cover our administrative costs, plus
costs we incur in making the amendment. Alterations
may not be able to be made within 2 weeks of
departure and any such request for an alteration will
be treated as a cancellation of the original booking
and will be subject to the cancellation charges set out
in paragraph below. Some arrangements cannot be
changed without paying a cancellation charge of up to
100% of the ticket cost.


7- TRANSFERRING YOUR BOOKING
You can transfer your booking to somebody else but
the person must satisfy all the conditions of the holiday
and this change must be made before departure. This
transfer will cost £5 plus reasonable costs to make
the transfer. You will remain responsible for ensuring
payment. This is in addition to (and does not affect) the
separate responsibility of the transferee to us.


8- IF YOU NEED TO CANCEL YOUR HOLIDAY
You or any member of your party may cancel your
holiday at any time provided the cancellation is
made by the person signing the booking form and is
communicated to us in writing via the office who made
your original booking. You must pay cancellation
charges to cover our administration costs and to
compensate for the risk of us not reselling the holiday.
Your cancellation will take effect from the date on which
we or our agent receive your written confirmation of
your cancellation. You must also return any tickets
or vouchers you have received. A reduction in room
occupancy may increase the charges for the remaining
passengers by the application of supplements for low
occupancy of rooms. Where bought in supplies, such
as ferries, hotel accommodation etc have been bought
in on your behalf, and where the terms and conditions
of the supplier are non-refundable, these products will
be charged to you at the full retail rate. If this applies,
the non-refundable items will be deducted from your
holiday costs and the following scale of charges will be
applied to the remainder:
Period before departure within which
Amount of Cancellation
written cancellation of package price
Charge as a % of total
is received Package cost
More than 28 days Deposit only
28 - 21 days 30% or Deposit, if greater
20 - 14 days 45%
13 - 7 days 60%
6 - 1 days 100%
Departure day or later including
voluntary termination
during the package Total package cost


9- ALTERATIONS TO YOUR HOLIDAY BY US
We hope that we will not have to make any change
to your holiday but, because our holidays are planned
many months in advance, we sometimes do need to
make minor changes. We reserve the right to do this
at any time. We will let you or your booking agent know
about any important changes as soon as possible.
If after booking, and before departure, we make a
major change to your holiday, you will have the option
of withdrawing from the holiday without penalty or
transferring to another holiday without any charge. In
either case, we will pay you compensation, according
to the scale set below. A major change includes the
time of your departure or return time by more than 12
hours, a change in departure point, location of resort
or type of hotel, a change in cross channel travel. If
we tell you about any of these changes after we have
confirmed your holiday booking (other than force
majeure), you may either:
- accept the new arrangements offered by us; or
- accept a replacement holiday from us of equivalent
or similar standard and price (at the date of the
change), if we can offer you one; or
- cancel your holiday with us and receive a full refund
of all monies
Either way, we will pay you compensation, using the
Compensation table shown,
Period before departure in which Amount per person
significant change is notified to
you or your agent
More than 28 days Nil
21 to 28 days £10
15 to 20 days £15
8 to 14 days £20
0 to 7 days £25
IMPORTANT NOTE Compensation will not be payable
if the holiday is cancelled because the number of
persons booked is less than the number required,
or for events beyond our control, which include: war,
threat of war, riots, civil disturbances, terrorist activity
and its consequences, industrial disputes, natural and
nuclear disasters, fire, epidemics, health risks and
pandemics, unavoidable and unforeseeable technical
problems with transport for reasons beyond our control
or that of our suppliers; hurricanes
and other actual or potential severe weather conditions,
and any other similar events. You are also advised to
check with The Foreign and Commonwealth Office
Advice Unit regularly at www.fco.gov.uk/travel prior to
travel.
All holidays operate if the minimum number of
participants is met. However, in no case will we cancel
your holiday less than 4 weeks before the scheduled
departure date, except where you have failed to pay
the final balance or because of force majeure (force
majeure means an event which we or the suppliers of
the services in question could not foresee or avoid and
is therefore beyond our control)


10- OUR RESPONSIBILITY TO YOU
We will endeavour to ensure the holiday which you
book with us is supplied as described in our publicity
material and the services offered reach a reasonable
standard. We accept responsibility for the acts and/
or omissions of our employees, agents and suppliers
except where they lead to death, injury or illness. Our
liability in all cases shall be limited to a maximum
of twice the value of the original holiday cost (not
including insurance premiums and amendment
charges). We accept responsibility for death, injury, or
illness caused by the negligent acts and/or omissions
of our employees or agents together with our suppliers
and sub-contractors, servants and/or agents of the
same whilst acting within the scope of, or during
their employment in the provision of your holiday.
We will accordingly pay to our clients such damages
as might have been awarded in such circumstances
under English Law. In respect of carriage by air, sea,
tunnel and rail and the provision of accommodation
our liability in all cases will be limited in the manner
provided by the relevant international convention. If
we make any payment to you or any member of your
party for death or personal injury or illness, you will be
asked to assign to us or our insurers the rights you
may have to act against the person or organisation
responsible for causing the death, personal injury or
illness. This clause does not apply to any separate
contracts that you may enter for excursions or
activities during or outside of your holiday. If you or
any member of your party suffer death, illness or injury
whilst overseas arising out of an activity which does
38
Tel: 01887 820 433 39
NOT form part of your holiday, we may offer guidance
and where legal action is contemplated and you want
our assistance, you must obtain our written consent
prior to any proceedings (We limit the cost of our
assistance to you or your party to £5000 per party)


11- IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please
inform your Tour Manager, your Driver or the relevant
Supplier/Resort Representative immediately who will
endeavour to put things right. If your complaint cannot
be completely resolved locally, you must complete a
Holiday Report Form which can be obtained by your
Driver or local Representative, which you should keep.
If you remain dissatisfied please follow this up within
14 days of your return home by writing to The Manager
giving your original booking reference number and all
other relevant information, including the reference of
the Holiday Report Form. It is therefore a condition
of this contract that you communicate any problem
to the supplier of the services in question AND to our
Representative whilst in resort and obtain a written
report form. If you fail to follow this simple procedure,
we cannot accept responsibility, as we have been
deprived of the opportunity to investigate and rectify the
problem. Should your complaint not be resolved and
you wish to pursue the complaint further the Bonded
Coach Holiday Group have an Alternative Dispute
Resolution scheme and full details are available from
BCH/CPT. Please contact them at, the Confederation
of Passenger Transport, Fifth Floor South, Chancery
House, 53-64 Chancery Lane, London. WC2A 1QS


12- OUR COACHES-SEATING ARANGEMENTS
We will always use our reasonable endeavours to
provide a coach to the specification in our brochure
or advert, but reserve the right to substitute an
alternative vehicle should there be unforeseen
circumstances. There is a seating plan but in some
cases, operational reasons may require a coach with
a different configuration. We reserve the right to alter a
coach seating plan and allocate seats other than those
booked. Single passengers may be required to share
a double seat with other single passengers. When
your booking is confirmed, you will be given a choice
of seats that are available at that time. Specific seats
will not be allocated on coaches operating a feeder
service between joining points and main holiday
departure points or on coaches that carry out transfers
between airports, seaports etc.
If you feel that you require two seats, then these must
be purchased in advance at the time of booking. If you
fail to do this and it transpires that he seat allocated
is insufficient for your needs and the is no alternative
seating available, then you will be refused access to
the coach and any payments made will be liable to
forfeiture.


13- HOTEL FACILITIES
Some hotel facilities and entertainment may be
withdrawn for routine maintenance or be subject to
seasonal availability and provision of the facilities
cannot be guaranteed. Single occupancy of rooms
may be subject to a supplementary charge.


14- HEALTH AND SAFETY
In some foreign countries, standards of infrastructure,
safety and hygiene may be lower than those to which
we are accustomed in the UK. You should therefore
exercise greater care for your own protection. There
may be countries that we visit that have special medical
requirements for tourists. These regulations are
subject to change and our clients are responsible for
complying with entry and current health requirements.
If you are not sure of the health requirements for the
country you are visiting, you are advised to check with
your own GP before travelling. You are also advised
to refer to the Department of Health leaflet “Health
Advice for Travellers”
Some people may be at risk from discomfort or deep
vein thrombosis (DVT) if they remain immobile on
a journey for a long period. If you are planning to
undertake a journey of more than three hours, you
should consult your doctor, if you have ever had
DVT, pulmonary embolism, a family history of clotting
conditions, cancer or treatment for cancer, stroke, and
heart or lung disease or If you have had major surgery
in the past three months.
We reserve the right to refuse any booking in the
absence of a doctor’s certificate confirming that you
are fit to travel. Where we provide comfort stops you
are encouraged to walk around. Exercise reduces
any discomfort, which may be caused by periods of
immobility.
SMOKING is not allowed on our coaches (including
E-Cigarettes) and we do not allow pets or any other
animals, although we accommodate registered
assistance dogs, but not on overseas holidays.


15- TRAVEL DOCUMENTS, ITINERARIES, PICK-UP
POINTS AND PASSPORTS
For all Continental holidays, you will require a full 10-
year British Passport (machine readable) valid for the
period required for the country or countries you are
visiting. If you do not hold a full British Passport or
you have any doubts about your status as a resident
British subject, you must check with the Embassy or
Consulates of the Countries to be visited to confirm
the Passport or visa requirements when you book. We
cannot accept responsibility if passengers are not in
possession of the correct travel documents. For full
details on passport requirements, please contact ‘the
identity and passport service’ on 0300 222 0000 (www.
direct.gov.uk)”
You are responsible for ensuring you are at the correct
departure point, at the correct time and with the correct
documents we reserve the right to modify itineraries to
conform with requests from competent authorities both
within the UK and abroad.
Excursions which are included in the cost of your
booking are detailed on the brochure page and refunds
will not be made for excursions not taken. Optional
excursions booked and paid for in resort do not form
part of your booking. Admission fees to buildings may
not be included in the price of the holiday, please
check.


16- SPECIAL REQUESTS
All special needs and requests should be entered
on the booking form. These cannot be guaranteed
except where confirmed as part of our holiday
commitment to you and are detailed on your holiday
booking confirmation. We are keen to ensure that we
plan the arrangements for your holiday so that special
needs and requests can be accommodated as far
as possible. If you will need assistance, or may be
unable to fully enjoy all aspects of your holiday you
must tell us in advance so that we can maximise your
enjoyment of the holiday. We will need to know if you
will need special facilities in the hotel, taking part in the
excursions or have difficulty boarding and travelling on
the coach or other means of transport. Before booking
your holiday, you should be sure that you and your
party are both physically and mentally capable of
completing the itinerary. If you need advice or further
information, you should contact Aberfeldy Motor
Services. If you will require a special diet please tell us
at the time of booking, or as soon as you are medically
advised, together with a copy of the diet.


17- PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements.
We are happy to advise and assist you in choosing a
suitable holiday. But, as some of the accommodation
and resorts featured may not cater for even minor
disabilities, it is important that, when booking, you
advise us of any disability, specific need or complex
need you may have and any special requirements that
will make sure the holiday is suitable. If a passenger
requires personal assistance (for example, assistance
with feeding, dressing, toileting, mobilising) then this
passenger must travel with an able-bodied companion
or carer and written confirmation that such assistance
will be provided for the entirety of the holiday is
required at the time of booking. Coach Drivers/Tour
Managers are unable to provide such assistance.
IMPORTANT
You must tell us if you have an existing medical
condition, disability or complex need that may affect
your holiday or other group members’ enjoyment of it,
before you book your holiday. We reserve the right to
request a doctor’s certificate confirming the passenger
is fit to travel. If, in our reasonable opinion, your chosen
holiday is not suitable for your medical condition or
disability, we reserve the right to refuse your booking.
You are responsible for bringing with you the proper
clothing and equipment, which we advise you about
in our printed trip information. We want you to enjoy
your holiday and will help you select an appropriate
trip. We are more than happy to accommodate one
standard wheelchair* per tour unless specifically
arranged otherwise with us. Unfortunately we do not
accommodate mobility scooters.
*See PSV Accessibility Regulations 2000 as amended
by Equality Act 2010. Diagram A Part 11 defines a
Standard ref Wheelchair.


18- PASSENGER BEHAVIOUR
We want all our customers to have a happy and carefree
holiday. You are responsible for your behaviour and
hygiene and the effect it may have on others. If you or
any other member of your party is abusive, disruptive
or behaves in a way that could cause damage or injury
to others or affect their enjoyment of their holiday or
which could damage property, we have the right to
terminate your contract with us and we will have no
further liability or obligation to you. If you are refused
boarding on the outward journey we will regard it as
a cancellation by you and we will apply cancellation
charges. If the refusal is on your return journey, we
have the right to terminate the contract with you.
We also request that mobile telephones are not used
on the coach save for exceptional circumstances.


19- TRAVEL INSURANCE
We strongly advise that you take out personal
travel insurance for the trip. We have arranged
comprehensive travel insurance with Wrightsure
Insurance Group, which is outlined below. You must
advise us of details of the insurer and the emergency
assistance company providing cover and the policy
number and 24 hour contact number. The insurance
should cover medical and repatriation costs, personal
injury, loss of baggage and cancellation charges. If
you do not have adequate insurance and require our
assistance during your holiday, we reserve the right
to reclaim from you any medical repatriation or other
expenses which we may incur on your behalf which
would otherwise have been met by insurers. You must
advise us if you use an alternative insurer, the policy
number and 24 hour contact number.


20- LUGGAGE
Please restrict your luggage to a suitcase weighing
no more than 15 kgs per person. We cannot accept
responsibility for loss or damage to luggage unless
through our negligence. Please do not leave valuable
items in your suitcase when left on the coach.


21- DATA PROTECTION ACT
We retain your full contact details and other information
in secure files and electronic storage facilities. We may
use this information to contact you by mail, telephone
or electronic means. We must pass your information
on to the relevant suppliers of your travel arrangements
and we take full responsibility for ensuring that proper
measures are in place to protect your information. In
making this booking, you consent to this information
being passed on to the relevant persons or suppliers.
Your data controller is The Manager.
PUBLICATION DATE. This Trading Charter was
printed on 30/11/2017. This brochure was printed in
the United Kingdom by Farquhar and Son Ltd, Perth.
HOLIDAY INFORMATION (NOT PART OF
CONTRACT)
Infectious or Contagious Diseases
Due to Health and Safety reasons we cannot
accommodate guests who have an infectious or
contagious medical condition. If you have had such a
condition within 14 days prior to departure, please let
us know and supply a doctor’s confirmation to indicate
that your condition is no longer contagious. Should
you be ill upon arrival or during your stay, please
advise us immediately. Infectious or contagious
diseases can be passed on to other guests and in
order to protect such guests and staff it is important
that we are informed. We reserve the right to require
you to leave or be confined to your room if we believe
that such a condition makes this necessary. Please
note that in such circumstances we may be unable to
offer refunds.
When the Vehicle is Stopped
Passengers may not remain on board a vehicle while
stopped for Morning Coffee, Lunch, Afternoon Tea or
Visits, or in any case where the driver will be leaving
the coach unattended.
The driver is entitled to refuse you boarding if in their
reasonable opinion you are unacceptably under the
influence of drink or drugs or you are being violent or
disruptive. The consumption of alchohol on board the
coach is strictly forbidden.
This Brochure is printed many months in advance and
the itineraries listed are for guidance only and may be
subject to alterations.

 

 

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